Ihedioha, P. E., Madukoma, E., Alegbeleye, G. O. (2021). Records Management Practices, Decision Making Processes and Service Delivery in Selected Share Registration Companies in Lagos State, Nigeria. Inter. J. Acad. Lib. Info. Sci. 9(5): 269-286

International Journal of Academic Library and Information Science

IJALIS

ISSN: 2360-7858

Vol. 9(5), pp. 269-286. May, 2021.

ISSN: 2360-7858

DOI: 10.14662/IJALIS2021.200

Full Length Research

Records Management Practices, Decision Making Processes and Service Delivery in Selected Share Registration Companies in Lagos State, Nigeria

1Ihedioha, Peter Emeka, 2Dr. E. Madukoma and 3Prof. G. O. Alegbeleye

1Department of Information Resource Management, Babcock University, Ilishan Remo, Ogun State, Nigeria

2Department of Information Resource Management, Babcock University, Ilishan Remo, Ogun State, Nigeria

3Department of Information Resource Management, Babcock University, Ilishan Remo, Ogun State, Nigeria

Accepted 23 May 2021

Abstract

The study evaluated the influence of records management practices, decision making process and service delivery of share registration companies in Lagos State, Nigeria. The study adopted a survey design with a study population of five hundred and nineteen (519) comprises of professional staff of ten (10) selected Share Registration Companies in Lagos State, Nigeria. Total enumeration was used because the population was very few. A structured and validated questionnaire was used for data collection. Data was analyzed using the SPSS software, frequency distribution and percentages. The findings revealed that the level of service delivery of Share Registration Companies in Lagos State, Nigeria is very high on a scale of 4 with a Mean=3.59. Further result from the analysis revealed that understanding the need of customers rated was very high (Mean=3.60). The study concludes decision making process plays important role in ensuring level of service delivery. It was also evidenced that service delivery is an integral part of organization activities with the desire for creating value by rendering quality service to client companies and shareholders. However, the study recommended that The management board of shared registration companies should institute a service delivery standard policy for effective service to clients and shareholders.

Keywords: records management practices, decision making process, service delivery, registration companies.

	Cite This Article As: Ihedioha, P. E., Madukoma, E., Alegbeleye, G. O. (2021). Records Management Practices, Decision Making Processes and Service Delivery in Selected Share Registration Companies in Lagos State, Nigeria. Inter. J. Acad. Lib. Info. Sci. 9(5): 269-286